Return and refund policy
1. General Guidelines
We strive to supply high-quality, reliable agricultural and industrial equipment. Our Refund and Returns Policy is structured to ensure clear, fair and accountable business transactions. All customers are advised to read and understand the terms before purchasing.
2. Return Conditions
Returns are accepted under the following conditions:
📌 The return request must be made within 2 days from the date of delivery.
📌 Equipment must be unused, uninstalled and in original packaging.
📌 The original invoice and payment receipt must be presented.
📌 Items must be returned in a clean, undamaged and fully resalable condition.
❌ 3. Non-Returnable Items
The following items are not eligible for return:
📌 Any item that has been used, modified or installed.
📌 Electrical or mechanical equipment once connected to power or fuel.
📌 Custom-made equipment or items ordered upon special request.
📌 Items damaged by mishandling, poor storage or unauthorized repairs.
📌 Clearance sale, discounted or promotional items.
🔁 4. Exchange Policy
We offer exchanges under the following conditions:
📌 Delivery of an incorrect product (not matching invoice or order).
📌 Manufacturer defect reported within 48 hours of delivery.
📌 Proof must be submitted via photos or video for verification.
📌 The exchanged item must be returned in its original, intact condition.
5. Refund Policy
Refunds apply in these cases:
☑ Orders cancelled before dispatch or shipping.
☑ Accepted returns that meet the criteria above.
☑ Refunds are made to the original payment method within 30 days.
☑ A restocking or processing fee (up to 30%) may be applied where applicable.
☑ Delivery, courier or handling fees are non-refundable.
6. Return Process
1. Call us at 0723082610 to initiate your return request.
2. Provide your order number, invoice, and evidence (photos/videos) if the item is faulty.
3. We will verify your request and issue a Return Authorization Code (RAC).
4. Return the item to the designated location or via approved courier—cost of return shipping is covered by the customer unless due to our error.
⚠ 7. Important Notes
☑ Returns without prior approval or unauthorized delivery will be rejected.
☑ Packages sent without a Return Authorization Code may be declined.
☑ Always inspect your delivery upon arrival. Any issue must be reported within 24 hours.
🤝 Commitment to Quality
Our goal is to ensure a transparent and dependable process for every transaction. We encourage customers to confirm equipment specifications, ask questions and request demonstrations or guidance before completing a purchase.
